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Updated: February, 2023
VOPAY INTERNATIONAL INC. (“VoPay”, “we” or “us”) is committed to protecting your privacy and safeguarding your personal information. The purpose of this privacy statement is to inform you about our privacy practices, including how we collect, use and disclose your personal information.
This privacy statement relates to our website located at https://vopay.com/.
Please review this privacy statement carefully. By submitting your personal information to us by using our website, or by voluntarily interacting with us, you consent to our collecting, using and disclosing your personal information as set out in this privacy statement, as revised from time to time.
Your continued use of our Services following the posting of any amendment to this Policy and, as applicable following the dissemination of a notice to inform you of those changes, shall constitute your acceptance of such amendment.
|Business Users||VoPay provides Services to entities (“Business Users”) who directly and indirectly provide us with information, including Personal Information, about their customers and clients (“End Users”) in connection with their business and activities.|
|Client Account Users||VoPay provides Services to Business Users, which can include digital wallet services provided by Business Users to their customers (“Client Account Users”).|
|End Users||When you do business with one of VoPay’s Business Users, but are not directly doing business with us, we refer to you as an “End User”|
|Representative||When you are acting on behalf of a current or prospective Business User, we refer to you as a “Representative”.|
Meaning of Personal Information
Your Consent to Collection, Use and Disclosure
Personal Information We Collect
How We Use Your Personal Information
How We Share Your Personal Information
Opting Out of Communications
Retention of Personal Information
Accessing and Updating Your Personal Information
International Transfer and Storage of Information
Third Party Websites and Services
Privacy Statement Updates
“Personal information” means information about an identifiable individual. This information may include, but is not limited to, your name, mailing address, e-mail address and telephone number.
Personal information does not include any business contact information that is used solely to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, work fax number or work electronic address.
Personal information also does not include information that has been anonymized or aggregated in such a way that there is no serious possibility it can be used to identify an individual, whether on its own or in combination with other information.
Consent and Other Individuals
What Information We Collect
The information we may collect about you varies depending on the nature of our relationship with you and depends on whether you are a Business User, an End User, or a Representative. Generally, in connection with providing the Services, the personal information we collect falls into the following categories (not all of which may apply to you).
A. Business Users
As outlined above, VoPay provides Services Business Users who directly and indirectly provide us with information about their business, Representatives, and End Users. In conjunction with providing those Services, we may collect the following information.
B. End Users
In conjunction with Services provided to Business Users, we process Personal Information in accordance with our agreements and lawful instructions. We may collect the following categories of personal information about End Users from our Business Users in conjunction with providing the Services.
C. Client Account User
In conjunction with Services provided to Business Users, including maintaining and supporting Client Account Users, we may collect the following information:
D. Other Interactions
General, aggregated, demographic, and non-personal information may be collected by us through our websites or Services, but any such information will not be linked to any of your personal information. This type of anonymous, aggregated profiling and session data may include information that you have provided to us through surveys, polls, etc., and may also include aggregated anonymous information about website usage and the customer base.
We will take reasonable measures to ensure the aggregated/anonymized information cannot be associated with an individual, we will maintain and use such information only in an aggregated/anonymized form, and we will not attempt to reidentify such information except as permitted by law. We may disclose aggregated information about you, and information that does not identify any individual, without restriction.
We use the information we collect from users in connection with providing the Services to provide, maintain, analyze, and improve our products and Services, including to:
Whatever the purpose may be, we will collect and process your personal information to the extent you have provided us with your consent, or alternatively as reasonably necessary to fulfill our contracts with you, or as may be required by applicable law. We may use your personal information and other information for purposes for which we have obtained your consent, and for such other purposes as may be permitted or required by applicable law.
A more detailed list of third party service providers is outlined below under “Third Party Websites and Services”.
If we provide your information to third party service providers, we take reasonable measures to ensure that this Policy and its principles are complied with and these third parties provide sufficient guarantees to implement appropriate security measures. We also require that they only use your personal information for the limited purposes for which it is provided. When our service providers no longer need your personal information for those limited purposes, we require that they dispose of the personal information. We do not authorize the service providers to disclose your personal information to unauthorized parties or to use your personal information for their direct marketing purposes.
In some circumstances, we may permit our service providers to retain aggregated or statistical information that does not identify you directly.
Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate:
(a) under applicable law, including laws outside your country of residence;
(b) to comply with legal process, including outside of your country of residence;
(c) to respond to requests from public and government authorities, or to cooperate with law enforcement, including public and government authorities outside your country of residence;
(d) to enforce the terms of the agreements for our products and services;
(e) to protect our operations or those of any of our affiliates or subsidiaries;
(f) to protect our rights, privacy, safety or property, and/or those of our affiliates, you or others;
(g) to allow us to pursue available remedies or limit the damages that we may sustain; and
(h) in connection with a sale or business transaction, we may transfer your personal information to a third party to the extent necessary to conclude any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.
If we otherwise intend to disclose your personal information to a third party, in a manner not identified in this Policy, we will identify that third party and the purpose for the disclosure, and obtain your consent.
If you no longer want to receive marketing-related emails from us, you may opt-out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us, or, if you created an online account when you registered to receive our emails, you may log-in to your account and make changes to your communication preferences. You may also opt-out by contacting us directly using the contact information in the “Contact Us” section below.
We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt-out from receiving marketing-related emails, we may still need to send you communications about your use of our products or services, or other matters.
We will use, disclose or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law. These times vary depending on the purpose for which the information was collected and the need for the information. We will destroy records containing personal information or in some cases, anonymize all personal information in the records, when we no longer need the information for the purpose for which it was collected, or for other business or legal purposes, or its retention is no longer required by law.
This Policy applies only to our products and Services. It does not extend to any websites, products, social media platforms or services provided by third parties.
There may be times where a third party may ask to collect your personal information themselves. These third parties can include advertisers and third party service providers and payment processors. When you provide your personal information to such third parties, they will use your personal information in accordance with their own privacy policies and not this Policy. Therefore, you should read their privacy policies carefully before providing them with your personal information. We are not responsible for the privacy practices of such third parties, and we encourage you to review all third party privacy policies prior to using third party websites or products or services.
The third party service providers we use, include but are not limited to, the following:
If you would like more information about our service providers, please contact us using the contact information in the “Contact Us” section below.
VoPay is based in Canada and we process and store information in Canada. Your personal information may also be stored and processed in any country where we have facilities or in which we engage third party service providers. As a result, to the extent permitted under applicable law, your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your home country. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.
We have implemented reasonable physical, organizational, contractual and technological security measures with a view to protecting your personal information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information.
While we take precautions against possible breaches in our data storage and databases, no website or Internet transmission is completely secure, so unfortunately we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Your use of our Services are at your own risk. We assume no liability for disclosure of your personal information due to transmission errors, unauthorized access, or causes beyond our control, including security failures on the part of our partners and third party service providers and processors.If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below.
We make reasonable efforts to ensure that your personal information is kept as accurate, complete and up-to-date as reasonably necessary. We will not routinely update your personal information, unless such a process is necessary. We expect you, from time to time, to supply us with updates to your personal information, when required.
You may make a written request to review any personal information about you that we have collected, used or disclosed, and we will provide you with any such personal information to the extent required and/or permitted by law. You may also challenge the accuracy or completeness of your personal information in our records and request corrections. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required. To exercise these rights, please contact us by using the contact information in the “Contact Us” section below.
We may require that you provide sufficient identification to fulfill your request to access or correct your personal information. Any such identifying information will be used only for this purpose.
If you no longer want to receive marketing-related emails from us, you may opt-out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us. You may also opt-out by contacting us directly using the contact information in the “Contact Us” section below.
We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt-out from receiving marketing-related emails, we may still need to send you communications about your use of our products or other matters.
Our Services are not intended for children under the age of 16. Children under the age of 16 should not use our website and should not supply us with any personal information.
If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16 without the consent of their parent or legal guardian, please contact us using the information in the “Contact Us” section below.
As part of your use of our products or Services, or other interactions with us, we may send you emails to operate or promote our services, or other products and information we believe may be of interest to you. In addition, we may contact you using other personal information that you have provided to us (such as a physical mailing address) or contact information that you have made publicly available (such as through a social networking service). We provide an opt-out function within all email communications of this nature, or alternatively we will cease to communicate with you for this purpose if you contact us and tell us not to communicate this information to you.
This Policy is current as of the “updated” date which appears at the top of this page. It may be modified or updated from time to time. When changes are made to this Policy, they will become immediately effective when published in a revised Policy posted on our website unless otherwise noted. We may also communicate the changes through our services or by other means.
By submitting your personal information to us, by accessing or using any of the products or our Services, or by voluntarily interacting with us after we publish or communicate a notice about the changes to this Policy, you consent to our collecting, using and disclosing your personal information as set out in the revised Policy.
All comments, questions, concerns or complaints regarding your personal information or our privacy practices should be sent to our Privacy Officer as follows:
Attention: Privacy Officer
Address: Four Bentall Centre 1055 Dunsmuir Street Suite Suite 594, Box 49263 Vancouver, BC V7X 1L2 Canada
By e-mail: [email protected]
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