Last Updated: November, 2023
“Personal information” means information about an identifiable individual. This information may include but is not limited to, your name, mailing address, e-mail address and telephone number.
Personal information does not include any business contact information that is used solely to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, work fax number or work electronic address.
Personal information also does not include information that has been anonymized or aggregated in such a way that there is no serious possibility it can be used to identify an individual, whether on its own or in combination with other information.
Where we want to use your personal information for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information.
Consent and Other Individuals
What Information We Collect
The information we may collect about you varies depending on how you interact with us, our Site, and the requirements of applicable law.., The personal information we collect falls into the following categories (not all of which may apply to you).
A. Information You Provide Us
In conjunction with providing this Site, we may collect the following information.
C. Other Interactions
General, aggregated, de-identified demographic, and non-personal information may be collected by us through our Site, but any such information will not be linked to any of your personal information. This type of anonymous, aggregated profiling and session data may include information that you have provided to us through surveys, polls, etc., and may also include aggregated information about our Site’s usage.
We will take reasonable measures to ensure the aggregated/anonymized information cannot be associated with an individual, we will maintain and use such information only in an aggregated/anonymized form, and we will not attempt to reidentify such information except to comply with applicable law. We may disclose aggregated information about you, and information that does not identify any individual, without restriction.
We use the information we collect to provide, maintain, analyze, and improve our Site, including to:
Whatever the purpose may be, we will collect and process your personal information to the extent you have provided us with your consent, or as reasonably necessary to fulfill our contracts with you, or as may be required by applicable law. We may use your personal information and other information for purposes for which we have obtained your consent, and for such other purposes as may be permitted or required by applicable law.
A more detailed list of third-party service providers is outlined below under “Third Party Websites and Services”.
In some circumstances, we may permit our service providers to retain aggregated or statistical information that does not identify you directly.
Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate:
(a) under applicable law, including laws outside your country of residence;
(b) to comply with legal process, including outside of your country of residence;
(c) to respond to requests from public and government authorities, or to cooperate with law enforcement, including public and government authorities outside your country of residence;
(d) to enforce the terms of the agreements for our products and services;
(e) to protect our operations or those of any of our affiliates or subsidiaries;
(f) to protect our rights, privacy, safety or property, and/or those of our affiliates, you or others;
(g) to allow us to pursue available remedies or limit the damages that we may sustain; and
(h) in connection with a sale or business transaction, we may transfer your personal information to a third party to the extent necessary to conclude any reorganization, merger, acquisition, financing due diligence, purchase or sale, joint venture, assignment, transfer, bankruptcy, receivership, or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.
We will use, disclose or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected, provide you access to our Site, resolve disputes, establish legal defences, conduct audits, pursue legitimate business purposes, enforce our agreements, comply with, and as permitted or required by applicable law. These times vary depending on the purpose for which the information was collected and the need for the information. We will destroy records containing personal information or in some cases, anonymize all personal information in the records when we no longer need the information for the purpose for which it was collected, or for other business or legal purposes, or its retention is no longer required by law.
If you would like more information about our service providers, please contact us using the contact information in the “Contact Us” section below.
Your personal information may be transferred, stored and processed in any country where we have facilities or in which we engage third-party service providers. As a result, to the extent permitted under applicable law, your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your home country. While such information is outside of your country, it is subject to the laws of the country in which it is located and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. For more information about the safeguards, we use for international transfers of your personal information, please contact us using the contact information in the “Contact Us” section below.
We have implemented reasonable physical, organizational, contractual and technological security measures with a view to protecting your personal information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information.
While we take precautions against possible breaches in our data storage and databases, no website or Internet transmission is completely secure, so unfortunately we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Your use of our Services is at your own risk. We assume no liability for disclosure of your personal information due to transmission errors, unauthorized access, or causes beyond our control, including security failures on the part of our partners and third-party service providers and processors. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below.
We make reasonable efforts to ensure that your personal information is kept as accurate, complete and up-to-date as reasonably necessary. We will not routinely update your personal information unless such a process is necessary. We expect you, from time to time, to supply us with updates to your personal information, when required.
In accordance with applicable law, you may have the right to make a written request to delete or review any personal information about you that we have collected, used or disclosed, and we will provide you with any such personal information to the extent required and/or permitted by law. You may also request corrections to your personal information. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required and/or permitted by law. To exercise these rights, please contact us by using the contact information in the “Contact Us” section below. We will process such requests in accordance with applicable laws. Please note that certain regulations and laws may require us to retain certain records for a prescribed period of time after the close of the business relationship.
We may require that you provide sufficient identification to fulfill your request to access or correct your personal information. Any such identifying information will be used only for this purpose.
If you no longer want to receive marketing-related emails from us, you may opt-out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us. You may also opt-out by contacting us directly using the contact information in the “Contact Us” section below.
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy by visiting the Network Advertising Initiative, the Digital Advertising Alliance, and the Digital Advertising Alliance of Canada.
Please note you must separately opt out in each browser and on each device.Children’s Information
Our Services are not intended for children under the age of 16. Children under the age of 16 should not use our website and should not supply us with any personal information.
If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16 without the consent of their parent or legal guardian, please contact us using the information in the “Contact Us” section below.
As part of your use of our Site, or other interactions with us, we may send you emails to operate or promote our services, or other products and information we believe may be of interest to you. In addition, we may contact you using other personal information that you have provided to us (such as a physical mailing address) or contact information that you have made publicly available (such as through a social networking service). We provide an opt-out function within all email communications of this nature, or alternatively we will cease to communicate with you for this purpose if you contact us and tell us not to communicate this information to you.
All comments, questions, concerns or complaints regarding your personal information or our privacy practices should be sent to our Privacy Officer as follows:
VoPay International Inc.
Attention: Privacy Officer
Address: Four Bentall Centre 1055 Dunsmuir Street Suite 594, Box 49263 Vancouver, BC V7X 1L2 Canada
By e-mail: [email protected]
VoPay Financial Canada Inc.
Attention: Privacy Officer
Address: Four Bentall Centre 1055 Dunsmuir Street Suite 594, Box 49263 Vancouver, BC V7X 1L2 Canada By e-mail: [email protected]
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