Frequently Asked Questions

To fund your account login, go to MY ACCOUNT on the left hand side, select FUND MY ACCOUNT and add/link your bank account.

Before you can start using the VoPay platform please sure that you transfer funds to cover your first invoice and required security deposit. These amounts were emailed to you. 

Go to Collection and either click on:

Single Payment: Initiate a single one time payment request directly from your VoPay account without using our API

OR

Bulk Payment: Manage and create groups to initiate a bulk one time payment request directly from your VoPay account without using our API.

Go to Payment and either click on:

Single Payment:  Initiate a single one time payout directly from your VoPay account without using our API

OR

Bulk Payment: Manage and create groups to initiate a bulk one time payout  directly from your VoPay account without using our API.

To cancel a bulk Interac e-Transfer transaction go to the Transaction History under Statements and Reports, click on the DETAILS button beside the transaction you would like to cancel and then click the red CANCEL button. Currently no other payment type can be cancelled.

As long as you a bulk Interac e-Transfer transaction hasn’t been accepted by a user it can be cancelled.

Yes, VoPay offers sub accounts to authorized partners.

If this feature is enabled go to My Account in your client dashboard, than to Sub Accounts to view and add new sub accounts.

Please contact VoPay Support to make an update.

You have the ability to set the short and long name (originator ID) for each account during the account creation process in your VoPay accunt:

• Short Name: This will be the company name that appears on the user’s bank statement and can be up to 15 characters in length
• Long Name: This is the full company name and can be up to 30 characters in length

Sign up at https://vopay.com/api-sandbox/

You’ll receive your production key after the approval of your API implementation on your staging site.

You can access VoPay API documentation here: https://docs.vopay.com/reference/getting-started-with-your-api

You’ll have received dedicated technical support to implement the API once you sign a business agreement.

The main difference is there are no real funds moved around in the sandbox environment.

Yes, all of our API payment services are white labeled.

Identity verification is an important and required step toward reducing risk. Here’s some of the information we’ll require:

• Information about the business (e.g., name, address, business number/ tax ID).
• Information about the person opening the account (e.g., name, date of birth).
• Beneficial owner information (e.g., name, personal address).
• A scan of an ID document

That depends on the size and experience of your technology team but it can be as little as few days.

If you are implementing our API we require you to submit your complete payment flow on your staging site for us review and test.

We will schedule a user experience review call. You will receive approval within 2 business days after that.

Your monthly invoice amount will be automatically deducted on the last business day of the month from your VoPay account balance.

Yes, we charge for returned payments. Please refer to your pricing agreement for details.

Personal identifiable information collected has been minimized and all required information is encrypted.

All payment information is either encrypted or tokenized ensuring it can’t be identified.